Frequently Asked Questions?

Licensed Contractor 358183C | Sydney, NSW

From your first interaction with ITS NEVER TOO LATE HANDYMAN SERVICE through to project completion, we committed to transparency and quality service.

Here are answers to common questions about our services and how we operate.

Q1. How do you ensure the safety and security of my home while you work?

Your home’s security is our absolute priority. All team members including myself undergo thorough background checks and hold current working with children permits (WWCC). We are fully licensed and insured because we understand your home and building is your most valuable asset.

We also provide direct mobile contact, pre-announce our arrival and departure, and ensure your property is secured and safe when work is completed. It’s not just about doing the job properly – we are also mindful of children and pets, making sure no sharp tools or objects are left accessible that could pose a threat to your loved ones. We only use professional – grade equipment that prioritises safety when installing or modifying anything around your premises, such as dust extraction systems, keeping everything clean and reducing the risk of accidents or damage.

For your peace of mind, we’re happy to provide insurance certificates and references from clients who value the same level of care you’re seeking.

Q2. What should I expect from my licensed contractor?

You should expect a licensed contractor to act in your best interest at all times, with your project and within your environment, remaining courteous and respectful in your home – especially when unexpected challenges arise. They handle complications professionally so you’re not burdened by stress during difficult moments, and remain open to feedback throughout the project.

You should expect accountability for the work they do and responsiveness – if any concerns arise, even minor ones, they should answer their phone within a reasonable time and prioritise your concerns given your investment in the project. A quality contractor adapts to your specific environment and needs, understanding when to seek input on key decisions while taking control of execution and being mindful of the project timeline, allowing you to maintain your routine with minimal disruption.

Most importantly, expect work that exceeds expectations. The contractor is also proud to showcase and add to their portfolio. The difference between a licensed professional and a contractor that uses conventional methods vs professional consultation, tailored assessment and ongoing commitment to excellence, proper business practices, and genuine accountability for results that focuses on quality and not quantity.

Q3. How do you ensure each project meets my standards?

By understanding and delivering exactly what you expect. I take detailed measurements, document, consult and provide feedback. We get you talking so you can tell us what you really want and how we can achieve this. If it’s feasible, we move forward with your vision. If not, we discuss other superior options for the same or even better results.

Throughout the planning process, we maintain communication about materials, methods, and timelines so you’re fully informed. You don’t get a set-and-forget handyman – you get a person who is invested in your project, who can do further research and provide better or alternative options for longevity and overall look. I believe in transparency – why this works, because you’ll know exactly what work will be performed and what to expect as the final result.

My systematic approach includes quality checkpoints during work and a detailed handover upon completion, where I walk you through accomplished progress. This ensures the finish project not only meets your standards but often exceeds them, giving you complete confidence in your investment.

Q4. What qualifications and experience do you have

Having a father who specialised in home improvements and bathroom renovations for over 25 years was my foundation. This is where I honed my craft and skills and was taught to continuously be meticulous, attention to detail and strive for perfection in delivering the outcome. I became a licensed handyman in 2017 where I gained further experience.

I hold all necessary licenses and certifications required for the work I perform, and continuously update my knowledge and skills by taking on a variety of home improvement projects. My knowledge combines old school and with the latest techniques and current safety standards. What sets my experience apart is my focus on communication and client education – I believe in walking you through the anticipated work, helping you understand exactly what needs to be done and why, and providing a proper handover on completed work.

My clients consistently value my reliable, professional approach and the peace of mind that comes from working with someone who treats every project as if it were my own home.

Q5. How we handle unexpected issues, specifically with your project?

When issues arise during your project, I generally like to keep you informed on our progress. If I need to consult with you, I believe in complete transparency – I’ll show you exactly what I found, explain how it affects your project, and discuss options available or continue to research, rather than making assumptions

I make every effort to make it easier for you to get involved, so we can continue with your project. Knowing there is a solution at work is your peace of mind. Whether it’s finding something behind the wall, overall look that needs fine tuning – we tell you so you can be happy with the outcome.

My approach is to turn any discoveries into opportunities to improve. Rather than seeing them as setbacks, we use them to ensure your project exceeds your expectations. This way you have the reassurance and confidence that you are in the right hands, with ITS NEVER TOO LATE HANDYMAN SERVICE.

Q6. How do you protect my furnishings and belongings while working?

Protecting your valuable furnishings and belongings is simply part of the service we provide. Items of high value get accumulated over time, with delicate furnishings attached to walls or hanging from ceilings. Knowing this, being mindful of these while working is our essential.

Our dust extraction systems further protect your furnishings from dust settling on your belongings – not just the area but throughout your home. We also practice “clean as you go” methodology, because small oversights can become big problems – for example, wood debris left on the floor near open balcony doors can be blown throughout your house if not picked up straight away. By cleaning immediately, we prevent these situations before they occur.

Maintaining awareness of nearby objects and potential hazards is exactly the type of mentality I have, ensuring clean pathways throughout your home. We focus on prevention and careful work practices.

Q7. What payment methods do you accept?

We accept the following payment methods for your convenience:

Bank Transfer, OSKO® and PayID® – for instant transfers EFTPOS – Tap or insert, accepting all major credit cards (small surcharge applies) Cash – Australian dollars only.

For security and reliability reasons, we don’t accept checks, postal orders, or any prepaid cards.

Q8. What handyman and home improvement services, you don't provide?

We don’t engage in any electrical, plumbing or any structural reinforcement to the home or building. We don’t undertake large landscaping projects, glazing, roofing repairs.

Projects requiring licensed electrical, plumbing, roofing and specialist contractors I use in combination with our services when required – are provided to clients on request.

Q9. What happens after my project is completed?

Upon completion, we first make sure everything is safe and do final cleaning, then provide a detailed handover walking you through any elements of the installation. We talk about best practices for your project and maintenance recommendations. Once payment has been made, your warranty is automatically applied and I’m available for any follow-up questions regarding your completed project.

As your home improvement needs evolve or building requirements change, some of my returning clients like Karen returning for substantial improvements like a custom-made, outdoor alfresco kitchen.

For availability and to discuss your project requirements, I encourage you to contact me directly rather than just browsing online. This way you get to pick my brain, discuss your project and your vision, then book a time and date for me to come out.

Ready to get started?

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Quality Work & Materials to Australian Standards® (AS) Only. Offering *3 Yrs Warranty On All Works

*limited warranty applies, 3yrs warranty on supply and installation and not materials