Terms and conditions
Definitions – Located bottom of page.
Below a numerical list of agreements and policies that govern your use of our services and website. Upon access for the first time, you declare that you have read, understand, and accept these terms and conditions.
Should you disagree, you must stop using our website immediately and not engage with our services.
1. Website ownership/components
The registered domain name is intlhandyman.com.au
It is owned and operated by Yevgeny Osovsky (Author). The preferred first name is Eugene.
Legal business name is ITS NEVER TOO LATE HANDYMAN SERVICE™ registered in NSW, Australia. ABN no. 94 267 285 877. Address is visible on a formal quote or a paid invoice.
Our site is intended for commercial use only!
INTLHS™ is a sole trader and licensed service. The purpose is to travel to the client’s premises to perform varied home and commercial improvement applications concerning repairs, installations, and modifications to an owner’s property with formal consent in Sydney NSW, focusing on the regions of Inner West, St George, Sutherland Shire, and Northern Sydney.
2. Access to website
Access is free of charge. Your preparation is required to use, navigate, and comprehend the website. Viewing relies on the availability and as-is access granted. Pictures, functions, and information can be changed, stopped, or removed without notice.
INTLHS™ will not be liable if the website or any part of it, is inaccessible at any time and the duration for which it is in use.
This website and its features are subject to change or discontinue at any time.
3. Intellectual property rights
INTLHS™ is the owner of all intellectual property rights. All related intellectual property, unless otherwise labelled, remains the property of the author. Australian and international intellectual property laws and treaties, apply to all content.
You may not,
Reproduce, copy, distribute, sell, rent, sublicense, store information on electronic devices, and reuse content from our website unless written permission is sought outright.
You may,
Access and view all pages and information through a web browsing capability. You may access the built-in features or other software/apps whilst using the website to view information, submit quote requests, and communicate and engage with INTLHS™.
You may,
Download our site or any part, for caching,
Print one copy within any pages of the site,
Download extracts from pages on our site.
Save pages from our site for later offline viewing only.
The author remains the owner indefinitely of INTLHS™ and its website and components. For all future changes, identified licensee holders and web designers, must always acknowledge the original owner.
You may not,
Use any content saved or downloaded for commercial purposes without obtaining a license from the Author. This does not prohibit the normal access, viewing and use for general information purposes to engage business with INTLHS™.
Nothing in these terms and conditions limits or excludes the provisions of copyright law designs patent act 1988 covering the making of temporary copies, research and private study, the making of copies for text and data analysis for non-commercial research, criticism, review, quotation and news reporting, caricature, parity or pastiche and the incidental inclusion of copyright material.
4. Not obtaining a quote first
The material usage and labour time (actual time needed to complete works) can be longer and more expensive than anticipated when you accept spontaneous, to-same-day services or proceed without obtaining a quote first. In addition, a deposit or full payment may be expected to be paid upfront before the scheduled agreed start times.
You may not,
Enter a dispute, conflict, legal action, or claims involving you and INTLHS™ regarding the T&Cs or our relationship, whether it be business-related or not when you use our services without a obtaining a quote.
5. Charges to labour and materials
Material and labour costs are separate. For the actual work completed, labour is calculated and billed. Hourly billing is accepted, or a quote can be formulated and sent instead of hourly rate charges upon request by the client before work starts.
Materials have added expenses and not the actual cost of the material used.
Time spent researching, expertise, and knowledge in sourcing materials from multiple sources and maintaining materials (on hand) to be ready and usable.
Stocktakes are conducted at various intervals to dispose of damaged/expired materials and replenished as needed. Purchasing bulk materials that cannot be bought individually or as a small pack if used, is charged as a set fee.
An allowance for tools and accessories to install materials, administrative costs, and material markup is added when INTLHS™ formulates a quote and or purchases materials on any given day.
A quote or paid invoice displays the required, used, or list of material costs; added material business expenses, remain proprietary.
You may not,
Request information to be revealed or disclosed on the business expenses added to material costs or undermine the costs used or request information on any business costs associated with material costs.
6. Financial gain
You may not,
Generate any financial income using the website without obtaining a license from the author, through affiliate marketing, “Pay per click” advertising, AdSense and or Google Ads and their affiliates.
You may not,
Use any of our products, intellectual property associated with INTLHS™ and or sell Ad space, convert, or sell digital products or materials, accept donations, sell sponsored posts, or generate leads for any legal entity, or affiliated subsidiaries.
7. Links to our website
Linking any part is prohibited to generate any financial income unless you seek expressed approval from the author.
You may not,
Link to any page other than the homepage of our site, intlhandyman.com.au
You may not,
Deep link other pages unless written permission from the author is sought.
You may not,
Frame, embed this site with other sites, without written permission from the author.
You may not,
Link our site with any other sites, which contains sexually explicit material.
You may not,
Link any obscene remarks, deliberately offensive, hateful, make defamatory comments, suggestive toon pics, promote violence in any way shape or form or make derogatory statements about any part of this website and INTLHS™.
You may not,
Link other sites unless explicitly stated. These sites are not under our control. We do not accept responsibility or liability for the content of third-party sites. The inclusion of a link to another website is for information only and does not imply any endorsement of the sites or those in control of them.
You do not
Express any manner that suggests any form of association, endorsement, or approval on our part when none exists.
You are not,
Prohibited from posting links on general-purpose social networking sites merely because another user may post such content.
You are,
Prohibited from posting links that focus and encourage the submission of such content regarding any information on this website from yourself or other users or the contribution of both.
8. How you may use the website
You may not,
Use our logos or trademarks without seeking our knowledge and written permission.
You may not,
Formulate or calculate ways to damage the reputation or take unfair advantage of the website and its content.
You may not,
Promote, assist, or engage minors with or without consent in any form of unlawful activity with this website.
You may not allow,
A minor or under 18yrs, to submit content.
You agree,
Not to cohere or provide an opportunity for a minor to input any data where it’s required or information that the website requests with the provisions of clause no. 8.
You agree not to,
Discriminate, make derogatory statements to any person, group or class of persons, race, sex, religion, nationality, disability, sexual orientation, marital status or age-related.
You may not,
Suggest intent or otherwise likely to threaten, harass, annoy, alarm, inconvenience, upset, or embarrass another person/s. Do what is considered calculative or is otherwise likely to deceive another person/s. Is intended or otherwise likely to infringe, threaten to infringe another person’s privacy.
You may not,
Mislead, impersonate any person or otherwise, miss represent the identity or affiliation of a particular person in a way that is calculated to deceive. This includes any paradox statement used to cleverly disguise and/or be interpreted as deceitful.
You may not,
Imply any form of annexing with INTLHS™, where none exists. Infringe, assist in the infringement of any intellectual property rights. Including, but not limited to copyright, trademarks, and database rights of any other party or formulating a breach of any legal duty owed to a third party arising from contractual duties or in confidence and other matters in relation that breaches these terms.
You are,
Not permitted to disparage or publish any information about the website and the use of our services that are interpreted, as misleading without the express written consent of INTLHS™. Extending, but not limited to digital formats, social media, forums, websites, or handwritten articles.
9. Disclaimers
INTLHS™ provides a service in repairs, installation, replacements, modifications, restorations, and renovation concerning internal and external dwellings, that is classified and registered with the council of the NSW government.
INTLHS™ is not an advisory service. Information throughout the website is provided for general information purposes only. Structural matters relating to construction repairs of the building internally and externally, should always be in consultation with a structural building expert.
While we do offer handyman type services, any advice, or information from our newsletters, blogs, Facebook, business, profile, and other affiliated services, callout visits at your locations may contain general information and unsolicited content.
INTLHS™ does not represent, warrant, or guarantee the website will satisfy your needs, not violate third parties’ rights, or work with any hardware, software, or operating system. Despite having a security SSL certificate, INTLHS™ is unable to guarantee that the website is always secure.
We make every effort,
To ensure that the content on our site is complete, accurate, and up to date with all Internet protocols, INTLHS™ uses an up-to-date SSL security certificate.
We do not,
Make any representations or warrant any guarantees expressed or implied that the content is complete, accurate or up to date.
10. Our liability
To the full extent permissible by law, we exclude all representations, warranties and guarantees and accept no liability to any user for any loss or damage, to their phone, computer, or any other device in which any part of the site can be accessed.
Including negligence for breach of statutory duty, or otherwise, arising in connection with the use of or inability to use or reliance upon any content included on our website.
WE ACCEPT NO LIABILITY FOR LOSS
Of profits, sales, business, or revenue; business opportunities, goodwill, or reputation; anticipated savings, or business interruptions, if you accept our services.
We do not,
Offer any other compensation direct or indirect as a consequential loss or damage.
We do,
Exercise all reasonable skill and care to ensure that our site is free from viruses and other malware intrusions.
We don’t assume and accept no responsibility or liability,
Arising out of any disruption or non-availability to our site resulting from external causes including but not limited to ISP/hosting failure, communication network failure, natural events, acts of war, or legal restrictions and censorship.
Nothing in these terms and conditions,
Excludes or restricts our liability for fraud or fraudulent misrepresentation, for death or personal injury resulting from negligence, or for any other forms of liability which cannot be excluded or restricted by law.
For full details of consumers’ legal rights, including those relating to digital content, please contact the NSW Dept. Fair trading.
11. Viruses, malware, and security
We accept no responsibility,
For any loss or damage that arises from using our site (including downloaded content) other sites referring to any links, to this site.
Including third-party links, viruses, other malware, distributed denial of service attacks, or other harmful material or events that may negatively affect your hardware, software, data, and electronic devices.
We exercise all reasonable skill and care to ensure that our site is secure and free from viruses and other malware.
You are responsible,
For protecting your hardware, software, data and other material from viruses, malware, and other Internet security risks.
You must not,
Deliberately introduce viruses or other malware, other material, maliciously or technologically harmful to our website.
You must not,
Attempt to gain unauthorised access to any part of our site, the server on which our site is stored, or any other server, computer, or database connected to our site.
You must not,
Attack any part of the site through a denial-of-service attack, a distributed denial-of-service attack, or by any other means.
By breaching the provisions of clauses numbers 7 to 10, you may be committing a criminal offence under the computer misuse act 1990. Any breaches will be investigated and reported to the relevant law enforcement authorities and INTLHS™ will cooperate fully with NSW or global jurisdiction by disclosing the methodologies used.
(This includes but is not limited to your ISP’s original location) You’re right to use our site will cease immediately in the event of such a breach and legal action may be taken.
12. Acceptable usage policy
You may only,
Lawfully use our website.
You must ensure you comply,
With any local, national, or international laws and/or regulations before accessing the site.
You must not,
Use our website in any way, for any purpose that is unlawful or fraudulent.
You must not use,
This website to send, upload, or send data, in ways that contains malware, viruses, or other timed coding, intended to harm the computer’s hardware, software or data of any kind to prevent people accessing the site.
You must not,
Use our site in any way, or purpose, that is intended to harm any persons in any way.
13. Privacy and cookies
The website’s intended purpose is to inform visitors about our services and collect data submitted by clients to initiate an enquiry that may lead to performing agreed handyman services. INTLHS™ will use your email or text messages to conduct business.
Data entered through the website software may be used to produce expert quotes. All digital quotes and invoices formulated and sent to the client, are stored in a database for future customer interactions and promotional references. INTLHS™ is the only entity that uses them for analytical purposes.
INTLHS™ handles your privacy by following the guidelines, obligations and duties of the privacy laws set forth by the NSW government. See our Privacy policy for how we gather, store, and utilise your information.
The NSW government’s privacy practices are regulated by (PPIPA) Privacy Personal Information Protection Act, 1998 (NSW) and (HRIPA) Health Records Information Privacy Act, 2002 (NSW).
INTLHS™ does not,
Take any responsibility for the privacy policies or practices of third-party sites linked to the site.
You understand and agree,
From time to time, we may use your information to send promotional or marketing materials that can be sent from other digital platforms to obtain ongoing work.
14. Terms and conditions, changes
INTLHS™ reserves the right to modify the T&Cs at any time. Any such modifications will take effect immediately upon your first use of our website following implementation.
It is the client’s responsibility,
To check the T&Cs from time to time. In the event of any conflict between the current version and updated T&Cs and any previous versions, the current T&Cs shall prevail unless it is expressly stated otherwise.
15. Refusal of Service
Acceptance of our quotes or services made available on the website is conditional. Without taking further action or providing a reason for our denial, INTLHS™ reserves the right to refuse service to any individual, entity, organisation, or structure.
16. Callout fee refunds
The callout fee is non-refundable. This fee is to cover admin, travel, and vehicle costs, liaise with the client and inspect and diagnose the works and relay information to the client that could potentially benefit the client and or the future of the works without hiring INTLHS™ and to formulate a quote.
For more info, please refer to the callout/quote fees and or terms and conditions of the quote.
17. Communications from us
From time to time, we may send important notices by email. Such notices may relate to matters including, but not limited to, service changes and changes to these T&Cs
We will never,
Send marketing emails of any kind without your express consent. If you provide consent, you may opt-out at any time. All marketing emails sent by us include an unsubscribe link.
We may take up to 30 business days to comply with your request if you choose to no longer receive emails from us. During that period, we may continue to send emails.
For questions and complaints about the website, its functions and communications from us and other complaints, please email us at info@intlhandyman.com.au
19. Data protection
All personal information we may collect will be collected, used, and held under the provisions of the data protection act 1998. Please refer to your rights and your obligations under the act.
We may use,
Your personal information to reply to any communications you send us and send important notices:
We will not,
Pass on your personal information to any third parties without your expressed consent.
20. Law and jurisdiction
The laws of Australia alone, will apply to the T&Cs and our relationship.
You may not,
Benefit from any mandatory provisions of the law in your state of residence.
Your rights as a consumer to rely on external provisions provided throughout the clauses must be sought independently. INTLHS™ takes no responsibility for inaccurate outdated and misrepresented information from any third parties, NSW Jurisdictions, Acts or Consumer protection laws.
21. Cancelling services
INTLHS™ makes every effort available to start and complete works at client premises. We understand, from time-to-time clients may wish to cancel the services whilst it is being performed in their premises for whatever reason a client sees fit.
You only need to first advise verbally and then in writing by email to INTLHS™ and before you leave make arrangement to pay the calculated hours to labour and material costs on the invoice and every effort will be made to vacate the premises.
An additional cancellation fee is added to the remaining balance. Non-negotiable two hours labour agreed hourly rate.
Unless you have advised us earlier that you may be cancelling before the works are complete, your request to vacate may be interpreted as preventing INTLHS™ from completing the works.
In the event this occurs, INTLHS™ reserves the right to continue the works later, put the works on hold, and shall not be liable should the works be left unfinished and or unsafe to you, the premises and your staff.
22. Consumer guarantee
When no time is specified to complete the works, INTLHS™ will fulfill the task and services performed that’s appropriate for the given purpose, handled with due care and skill, and delivered in a fair amount of time.
INTLHS™ will deliver the services with a reasonable degree of technical expertise or skill and takes all reasonable precautions to prevent loss or damage.
The materials and/or products supplied and used will be suited, for their intended use. Additionally, INTLHS™ promises to provide the service in a timely manner. The nature of the services performed at the client’s premises will determine what is “reasonable.”
What constitutes “reasonable” will depend on the service level type the client has granted INTLHS™ permission with the intended works on their property.
The customer can either choose (1) to hire INTLHS™ on an as-needed basis, charged an hourly rate with other fees without first obtaining a quote, or
(2) A site visit is arranged with the client at their premises to provide a quote with a formal contract that holds INTLHS™ responsible for completing the works and the customer accountable for paying for the services rendered by INTLHS™.
INTLHS™ guarantees that the services performed are reasonably fit for intended purposes and its limitations specified by INTLHS™ and the products used.
The results from the services performed are also fit for purpose and of a standard expected to achieve the desired results that the consumer made known to INTLHS™.
When a quote is obtained, an estimated time frame for finishing the work is in the contract for the delivery of services. INTLHS™ ensures that the service will be supplied within a reasonable time, even if the period starts or goes beyond the anticipated timeframes.
Data is acquired to create the quote before beginning the works. “reasonable” will depend on the type of services and what was discoverable initially on the first site visit with the client.
For example, it took longer to perform the works due to additional materials purchased and work limits to install a carport on a commercial property than what was initially disclosed or documented to INTLHS™ during the initial site visit.
These were later discovered during the job to be outside INTLHS™ control and contributed to additional costs to the client.
23. Dispute resolution process
Conflicts or disputes about T&Cs, our relationship, contracts, the works in progress, or other issues originating from or connected with them are subject to INTLHS™ dispute resolution process first, detailed in the terms and conditions when you obtain quote.
INTLHS™ retains the right to take the case to Australia’s non-exclusive jurisdiction courts should the issues remain unresolved.
When a client request agreed services to be performed without obtaining a quote for the intended works and vacates their premises without prior notice or contests the work? INTLHS™ shall not be liable when the work is incomplete or left in an unsafe manner.
24. Personal information stored
If you have any questions about the website or the application of the privacy and cookies page or require access to information held, please email us at info@intlhandyman.com.au or by means provided by the website only.
25. Termination of our site
INTLHS™ reserves the right to suspend or terminate access to our site, at any time if you breach any clauses or other provisions of the T&Cs. Specifically, which we deem reasonably inappropriate and unlawful, we may take one or more of the following actions.
(a) Suspend, temporarily or disable or permanently allow your right to access our website,
(b) Issue a written warning,
(c) Take legal proceedings against you for reimbursement of any relevant costs on an indemnity basis resulting from any breach,
(d) Take further legal action against you,
(e) Disclose such information to law enforcement authorities as required or as we deem reasonably necessary,
(f) Use private investigators specifically trained to locate your ISP, decipher any scrambled ISPs to reveal your location and identity and provide this information to the NSW or global authorities.
Definitions
The following expressions have the following meanings:
Author – refers to the owner of the business website, its original concept, and design layout and the owner of all content and methodologies used to implement all functionality and any custom-made features and behaviours.
Content – refers to any texts, images, audio, videos, scripts, codes, software, databases, and any other form of information capable of being stored on digital content that appears on this website and offline content.
INTLHS™ – abbreviated business name, ITS NEVER TOO LATE HANDYMAN SERVICE™
Site – Website
T&Cs – terms and conditions
The Works – handyman services supplied by INTLHS™ as described in your quote and invoices. The work begins when the quote is formally accepted and is in progress when INTLHS™ enters the clients’ premises until such time. When the client acknowledges and signs the invoice marked as job complete, the works are completed.
INTLHS™ Terms and conditions – version 8 2024