Last updated: January 2026
INTL Handyman Services (“we”, “us”) respects your privacy and handles personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). This policy explains what we collect, why we collect it, how we use it, and how we protect it.
We collect only the information needed to provide our handyman services, prepare accurate quotes, complete bookings, maintain invoices and communicate with you.
Communications such as emails or messages. Payment information needed for invoicing. Website usage data such as pages viewed, cookies and general analytics.
2. How We Collect Information
We collect information when you: – Request a quote or contact us on our website, by phone, email or social media. – Send photos or job details. – Use our website (cookies and analytics tools). You may disable cookies in your browser at any time. 3. How We Use Your Information We use your personal information to: – Provide quotes and complete work. – Communicate with you and manage bookings. – Send invoices and receipts. – Improve our services and website. – Request customer reviews. We do not sell your personal information. 4. When We Share Information We may share information only: – With subcontractors or suppliers when required to complete your job. – With invoicing, scheduling or IT service providers who support our operations. – When required by law or regulatory authorities. If we use cloud services that may store information overseas, we take reasonable steps to ensure those providers protect your data in line with the APPs. 5. How We Store and Protect Information We take reasonable steps to protect personal information from misuse, loss and unauthorised access. This includes secure devices, reputable cloud platforms, access controls and encryption where available. 6. Accessing or Correcting Your Information You may request access to, or correction of, the information we hold about you. Email us at [email protected] and we will respond within a reasonable time. A small fee may apply for large or repeated requests. 7. Marketing and Updates We may send service updates, reminders or review requests. You may opt out at any time by contacting us. 8. Complaints If you have a privacy complaint, email [email protected] with: – What happened, – How it affected you, – The outcome you are seeking. We will investigate and respond. 9. Changes to This Policy We may update this policy when required. The latest version will always be available on our website.
